1. Terms of purchase and sale

1.1 Online store www.loodus.net is property of TESMASAN OÜ (registration code 10321573, address Soinaste 49, Tartu, Estonia) and BIOKLIINIK OÜ (registration code

11232469, located at 86 Raatuse, Tartu, Estonia), (hereinafter SELLER).

1.2 A purchase and sale transaction is considered concluded (entered into force) from the moment the amount agreed for payment is received on the SELLER’s bank account or at the SELLER’s cashier.

1.3 Disputes between the Buyer and the SELLER related to orders and purchases will be resolved through negotiations. If no agreement has been reached, the parties can apply to the Consumer Protection Board or the Tartu City Court to defend their rights. When resolving disagreements, the parties are guided by the current legislation of the Republic of Estonia.

1.4 Ordered goods are booked automatically.

1.5. The number of items available for purchase is displayed with a time delay and may differ from the actual stock availability.

1.6 Product range and prices are subject to change without notice.

  1. Placing an order

2.1 All prices in the online store www.loodus.net are indicated with goods in euros and include VAT. Shipping cost is added to the price.

2.2. Shipping cost depends on the location of the buyer and the delivery method.

2.3 To place an order, add the desired product to the basket and place the order.

2.4 To place an order, you must fill in the required data fields and select the appropriate delivery method.

2.5 Payment is made by transfer on the basis of the invoice sent by e-mail, or, if there is a Maksekeskus Payment Center on the website and in your region, using the payment methods offered through it.

  1. Delivery time and transportation

4.1 The goods will be sent by mail no later than 5 working days after receiving payment to the SELLER’s account.

4.2 If, when placing an order, you have chosen the most suitable delivery method “I will pick up the goods myself”, you can pick up the goods at the office of BIOKLIINIK OU at Raatuse 86, Tartu. The goods can be received during office working hours Mon-Fri from 10.00 to 18.00. To receive the goods, please take the order / invoice sent to your email or the order / invoice number with you.

4.3. Orders marked “I’ll pick up the goods myself” are stored for 14 days.

4.4 Other delivery methods work in accordance with the conditions and price list of the carrier company providing the service.

  1. Cancellation of order and return of goods.

5.1 If the ordered goods cannot be delivered due to the fact that the goods have run out or for any other reason, the buyer must be notified as soon as possible and the money paid (including shipping costs) must be returned immediately, but no later, than within 14 days of sending the notification.

5.2. You have the right to immediately cancel your order after payment for the goods, but before sending the products by the SELLER, by calling the SELLER’s contact phone number (+372) 53 47 1532 and sending a corresponding message to the SELLER’s email address info@biokliinik.ee with the order number and your current number. accounts.

5.3. After receiving the goods, you have 14 days to familiarize yourself with the goods. If the purchased product does not suit you for any reason, you have the opportunity to return the product within 14 days from the date of receipt of the product.

5.4. To return the goods, you must send a corresponding notice of order return together with the order number and your current account number to info@biokliinik.ee no later than within 14 days from the date of receipt of the goods.

5.5 In the case provided for in clause 5.2, the amount paid for the goods will be returned to your current account no later than within 14 days from the date of notification of the seller.

5.6 In the case provided for in clause 5.4, the amount paid for the goods will be returned to your current account no later than within 14 days from the date of return of the returned goods to the SELLER. Postage is not refundable.

5.7 The cost of returning the product shall be borne by the buyer, unless the reason for the return is related to the fact that the returned product does not correspond to the one ordered (for example, a defective or defective product).

5.8. The right of return does not apply if the buyer is a legal entity.

5.9. The packaging of the returned goods must be unopened and complete (including all items included in the packaging of the goods, etc.). If the goods have been discovered or used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or have signs of use or wear, the SELLER has the right to compensate for the decrease in the value of the goods by the amount paid and returned to you.

5.10 The following cannot be returned:

  • Probiotics, food additives, minerals, vitamins, teas, other food products and medicinal substances
  • Gift card
  • Books

5.11 The SELLER has the right to refuse the purchase and sale transaction and return the goods from the buyer if the price of the goods in the online store is indicated significantly lower than the market price of the goods due to an error.

  1. Warranty and return of non-conforming products

6.1 The SELLER is responsible for non-conformity or defect in a product sold to the buyer within 2 years, which already existed at the time of delivery of the product and which becomes apparent within two years from the date of delivery of the product to the buyer.

6.2 The SELLER is not responsible for defects arising after the delivery of the goods to the buyer.

6.3 In the event of a non-conformity or defect in a product, you have the right to request the replacement of the product with a corresponding and defective product, or to refuse the order and return the incompatible product at the expense of the SELLER.

6.4 If a defect is found, the Buyer has the right to contact the SELLER no later than within two months by sending an e-mail to info@biokliinik.ee or by calling: (+372) 53 47 1532

6.5 In the event of a return of an incompatible product, the amount paid for the product will be transferred to the bank account you specified no later than within 14 days of the return of the product to the SELLER.

  1. Responsibility and force majeure

7.1. The SELLER shall not be liable for any delay in the delivery of the product or for damage caused to you if the damage or delay in the delivery of the product is caused by circumstances beyond the control of the SELLER and the arrival of which the SELLER could not or could not have foreseen (the fault of the supplier, force majeure).

  1. Confidentiality

8.1 Purchasing from our online store is safe, your personal data will be processed in accordance with applicable law and will not be passed on to third parties, they will only be used for order fulfillment, order delivery and solving problems related to the order.

8.2 All personal data of the buyer, which became known during the visit to the SELLER’s electronic store and making purchases, are considered confidential information.

8.3 When registering on the Site, using contact forms and / or making purchases in an online store, the following personal data may be collected from you in order to provide the corresponding service:

  • Your chosen username
  • Password of your choice
  • Name
  • Surname
  • Phone number
  • E-mail address
  • Company name
  • Billing address
  • Delivery address

8.4 To make a payment by credit card, you will be redirected to the secure environment of the Card Center, where the payer’s data will be entered into the database and saved.

8.5 We use cookies to provide and improve the service. Cookies are small text files that your browser stores on your computer or device when you visit our website. These may include technical information about your device and Internet connection (for example, the operating system used, browser version, IP address, cookies and unique identifiers), information about your preferences and usage patterns on our website, information needed to website operation, and so on. Cookies are not dangerous and do not harm your computer or files.

We do not access or control the cookies placed on our site by third parties – the use of these cookies is governed by the installer’s privacy policy. For this purpose, we recommend that you separately read the privacy policies of all third parties.

We use cookies on the website containing the following user data:

  • User language selection
  • User’s consent to the Privacy Policy and Terms of Use.
  • Analytical cookies that collect information about the use of the website. These include, for example, cookies related to Google Analytics and the Hotjar system.
  • Google and Facebook advertising cookies, which help to display user-targeted ads.
  • Cookies associated with the Facebook Live Chat plugin for WordPress.
  • Third party cookies such as Youtube, Google Maps, Open required to display location maps and videos, for example

In case you would like to use all the functions of our website, you must allow the use of cookies. Otherwise, you have the right to refuse the storage of cookies on your computer, which you can do in your browser settings. When blocking cookies, you should be aware that not all functions of the website may be available after blocking cookies and we cannot guarantee the correct behavior of the website.

We will not use your data for any purpose other than those described in this document.